Privacy Policy
1. Overview
Mentova ("Mentova", "we", "us", or "our") operates the website mentova.app and provides a curated expert network connecting startups and growing businesses with experienced professionals. This Privacy Policy explains how we collect, use, and protect information when you visit our website, submit an inquiry, or interact with our services.
We are committed to handling your personal information responsibly, transparently, and with respect. We do not sell personal data. We collect only what is necessary to operate and improve our services.
By using mentova.app or submitting any form or inquiry, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
Information You Provide Directly
When you contact us, submit a request, or apply to join Mentova as an expert, we may collect:
- Your name
- Your email address
- The nature and subject of your inquiry
- Any additional information you voluntarily include in a message or application
We do not collect payment card details directly. Payment processing, where applicable, is handled through third-party payment providers.
Contact Form Submissions
When you use the contact form on mentova.app, we collect the information you enter, including your name, email address, inquiry type, subject, and message. This information is used to respond to your inquiry and, where relevant, to initiate an expert matching or application review process.
Technical Information
When you visit our website, basic technical data may be collected automatically, including your IP address, browser type, operating system, referring URL, pages visited, and time of visit. This information is collected for security, performance monitoring, and basic analytics purposes. We do not use this information to identify individual users.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Responding to inquiries: To read, review, and respond to messages and requests submitted through our contact form or by email.
- Service delivery: To review startup matching requests, process expert applications, and facilitate introductions between startups and experts where appropriate.
- Communication: To send service-related communications, including confirmations, updates, and responses related to your request or engagement.
- Improving our services: To understand how our website is used and to improve the quality and relevance of our services over time.
- Legal and operational compliance: To meet applicable legal obligations, protect the rights of Mentova and its users, and maintain records for legitimate business purposes.
We do not use your personal information for automated profiling, targeted advertising, or resale to third parties.
5. Communications
Mentova may send you emails related to your inquiry, request, or application. These are service communications — not marketing emails.
Automated notification emails are sent from noreply@mentova.app. This address is used for system-generated notifications only and is not monitored for replies.
Human responses to your inquiries come from contact@mentova.app or support@mentova.app, depending on the nature of your contact.
If you wish to stop receiving communications from Mentova, you may contact us at support@mentova.app and we will process your request promptly.
7. Data Protection
Mentova takes reasonable technical and organisational measures to protect the personal information we hold. This includes secure transmission of data, access controls, and responsible data handling practices.
No method of data transmission over the internet or electronic storage is completely secure. While we take data protection seriously and work to maintain reasonable safeguards, we cannot guarantee absolute security.
We encourage you not to share sensitive personal information (such as financial details, government identification, or passwords) in general inquiry messages.
8. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data, subject to any legal or operational retention requirements
- Withdraw consent to communications at any time
- Lodge a complaint with a relevant data protection authority if you believe your rights have been violated
To exercise any of these rights, please contact us at support@mentova.app. We will respond to your request within a reasonable time frame.
9. Data Retention
We retain personal information for as long as it is reasonably necessary to fulfil the purposes for which it was collected — including responding to inquiries, maintaining records of completed engagements, and meeting applicable legal obligations.
Inquiry and contact form submissions may be retained for a period of up to 24 months from the date of last interaction, after which they may be deleted or anonymised unless there is an ongoing business or legal reason to retain them.
If you would like us to delete your information earlier, you may request this at support@mentova.app.
10. Policy Updates
Mentova may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we make material changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this page periodically. Continued use of mentova.app after a policy update constitutes acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy, want to exercise your data rights, or have a privacy-related concern, please contact us:
- Email: support@mentova.app
- Business: Mentova, mentova.app
- Operations: Remote-first, India-based
We aim to respond to all privacy-related inquiries within 5 business days.